Frequently Asked Questions
Everything you need to know about your CraftNest experience.
What is the typical shipping timeframe for my order?
We process most orders within 1-2 business days. Standard shipping usually takes 3-5 business days domestically, while international shipping can take 7-14 business days depending on your location.
What is your return policy for fashion items?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Simply visit our Returns Portal to start your request and receive a prepaid shipping label.
How do I ensure I'm ordering the correct size?
Each product page features a detailed 'Size Guide' with specific measurements in inches and centimeters. We recommend measuring a similar garment you own to find your perfect fit.
Are the materials used in CraftNest apparel sustainable?
Yes, we prioritize ethical sourcing. Over 80% of our current collection is made from organic cotton, recycled polyester, or Tencel to minimize our environmental footprint.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
Can I track my package once it has shipped?
Absolutely. Once your order leaves our warehouse, you will receive an email containing a tracking number and a link to monitor your delivery progress in real-time.